Privacy Policy for
The Cricket Doctor

Privacy Policy – The Cricket Doctor NZ

Effective Date: 7 May 2026

Your privacy is important to us. This Privacy Policy explains how The Cricket Doctor NZ (“Company,” “we,” “our,” “us”) collects, uses, and protects your personal information when you use our website, submit enquiries, purchase products, or engage with our services.

1. Legal Framework

We comply with the New Zealand Privacy Act 2020. If you access our services from outside New Zealand, your information may be transferred to and processed in New Zealand or other jurisdictions where our service providers operate.

2. Information We Collect

We may collect the following information:

Personal Information

Name, email address, phone number, billing details, delivery addresses, and any information you submit through contact forms or enquiries.

Coaching & Service Information

Details relating to coaching bookings, bat repairs, equipment orders, teamwear enquiries, or club/school requirements.

Usage Data

Information such as IP address, browser type, device information, pages visited, and interactions with our website.

Cookies & Tracking Data

Information collected through cookies, analytics tools, and advertising platforms.

3. How We Use Your Information

We use your information to:

Respond to enquiries and customer support requests

Deliver coaching, products, repairs, and teamwear services

Process payments and orders securely

Improve our website and customer experience

Send updates, promotions, or relevant cricket-related communications

Meet legal and regulatory obligations

4. Third-Party Service Providers

We may work with trusted third-party providers to support our business operations, including:

Payment Processing

Stripe, PayPal, or other secure payment providers.

Website & Communication Platforms

Website hosting providers, booking systems, email marketing tools, and customer communication software.

Analytics & Advertising

Google Analytics

Google Ads

Meta (Facebook & Instagram)

TikTok Ads

These providers only receive the information necessary to perform their services and are expected to protect your information appropriately.

5. Cookies & Tracking

We use cookies and similar technologies to:

Improve website functionality and user experience

Measure website traffic and marketing performance

Deliver relevant advertising and promotions

You can disable cookies through your browser settings; however, some website functionality may be affected.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

You may request deletion of your personal information, subject to legal and operational requirements.

7. How We Protect Your Information

We take reasonable steps to protect your personal information using secure systems, restricted access, and industry-standard security practices.

However, no online transmission or storage system can be guaranteed completely secure.

8. Sharing Of Information

We do not sell or trade your personal information.

We may share information only:

With trusted service providers assisting our operations

Where required by law or legal process

To protect the rights, safety, or property of The Cricket Doctor NZ or others

9. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access the personal information we hold about you

Request correction of your personal information

Request removal of your information where appropriate

Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

10. External Links

Our website may contain links to third-party websites, including Kookaburra and other external providers. We are not responsible for the privacy practices or content of external websites.

11. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Continued use of our website or services indicates acceptance of any updates.

12. Contact Us

For questions regarding this Privacy Policy, please contact:

The Cricket Doctor NZ
Website: thecricketdoctor.nz
Email: [email protected]